All of our software is available on a try-before-you-buy basis. Anyone may request a
free evaluation version of the software under no obligation for
further purchase. After the trial period, the trial license expires and the user must
purchase a permanent license to continue to use the software.
The trial version is designed to be "fully functional" containing all the
functions and features of the full software with some limitations and
incentives to purchase a license. The nature of
the difference between the trial and real versions is subject to change from
time to time, but Pacestar will always attempt to make the trial a true
evaluation of the full product.
We encourage the free distribution, copying, and sharing of our trial
versions (note trial versions have file names containing the word "trial").
However, the trial version must be distributed "as is" without any
modification to the package including additions and subtractions of files.
We also require that the trial version always be properly represented as
a free trial version for purposes of evaluating the software for purchase,
and never as freeware.
Pacestar reserves the right to refuse permission to use any version of our
software including the trial version to anyone we deem harmful to the
company, its reputation, or its customers.
Pacestar Software respects our customers' privacy and handles all
customer information with the greatest of care. We do not share your
information with other companies without your permission, or use it
ourselves beyond the reasonable support of the products or services you
have purchased from us. We will share with you occassional upgrade
announcements. As we increase communications by publishing
tip sheets or newsletters, you will be permitted to opt-out at any time.
You can be sure that any additional spam or telemarketing DID NOT
originate from the information you shared with us!
We are dedicated to providing the best support possible to our
customers. We provide free support to anyone who is using our products.
From time to time we may have to prioritize support service in favor of
paid customers, or in favor of those with the most serious problems.
The primary method of support is by email
E-mail is the fastest and most thorough way to get support.
Though we test our software quite thoroughly, customers do occasionally
encounter a bug. Please report bugs immediately. DO NOT assume someone
else has reported it or it may go overlooked. We take all bug reports
seriously and address them as thoroughly and as promptly as possible.
Serious bugs are very rare. In the event that a bug is reported that causes
a serious effect such as a crash, corrupted diagram, or lost work, such a
bug is addressed on the highest priority. In most cases, a serious bug
can be fixed and an update posted for download on this web site. Upgrades
for bug fixes are most frequently free (see following section). Exceptions may
occur when bugs are not promptly reported, are deemed minor, or for some
reason cannot be fixed in the current version and provided in a minor bug
fix release. In such cases, if a fix or enhancement cannot be practically
unbundled from the new offerings of a major release, it may be necessary
to obtain the major release at the usual price to acquire the fix along
with all the other new content of the new version.
We post bug-fix upgrades on the web site often. The upgrades are
typically very minor in terms of adding functionality and are primarily
intended to fix a reported problem. Customers can receive these upgrades
without charge. These mini-releases happen often, sometimes monthly or more,
depending on the nature of the bugs. Therefore the customer should check
back from time to time to see if a new version is available (checking
for updates is simplified in version 5.0 and later by a feature
available in the product's Help menu). In order to avoid the appearance
of 'spam', Pacestar will not notify customers of all updates by e-mail.
If you encounter a bug, first try the Check for Updates feature to see if
it may already have been reported and fixed.
Upgrades that are released within a minimum of one year from the
date you purchase a license or an upgrade are provided for download
at no charge.
In most cases, even after a year's time, you will only be charged
an upgrade fee for a Major Release. A major release is usually
identified by a new whole version number (5.0, 6.0, and so on). If
such a major release is not accompanied by a new whole version
number, it will always contain substantial new capabilities from the
prior major release. Note that this does not guarantee that the
Major Release necessarily contains substantial new capabilities
from its immediate predecessor, though that is also a goal.
Major upgrades that become available after one year following your
purchase will be offered to you at a discount rate. The amount of the
upgrade discount varies greatly based on the product and the package
purchased. Typically, large purchases such as site licenses pay only a
fraction of the original purchase price.
When your order is approved and contains all necessary information,
you will be provided with a password that enables you to download
the full software immediately. If your order includes a shipment
by mail, it will be shipped promptly. Larger orders may occasionally
take longer. Deliveries for
credit card orders will only be made to the billing address of the
credit card unless special arrangements are made with us. You will
be notified if any order cannot be shipped within ten days, and you
will be given the option to cancel the order or wait.
In accordance with U.S. Department of Commerce Bureau of Export
Administration regulations, we cannot export to any of the following
countries: Cuba, Iran, Iraq, Libya, North Korea, Sudan, or Syria.
In addition, we cannot export to other restricted persons or countries
prohibited by US Government law. We may choose to exercise our
discretion as required by law to deny shipment to any party if we
deem there to be any potential direct or indirect violation of US
law, or risk thereof.
We will refund any pre-payment made for products not deliverable.
Payment and Transaction Currency
All prices and payments are in US dollars unless explicitly declared
Returns, Refunds, Exchanges
We will exchange or replace any defective media (CD Rom) if reported
within 30 days of purchase. Full refunds or exchanges are permitted
only if the customer returns an unopened media (CD) to us and has not
received a password for electronic download. Because we offer a free
trial and provide instant download of purchased software, we
retain the right to refuse requests for refunds on a case by case
basis when an unopened shrink-wrapped CD is not returned. If we do
decide to grant a refund in an exceptional case, we may at our
discretion require the user to sign an affidavit to assure compliance
with the rescinded license.
We permit our customers to upgrade from a less expensive product
to a more expensive product by paying only the difference in price
(less shipping and handling charges) in MOST cases. (In the reverse
case we will not refund the difference to downgrade.) For example,
if you decide to buy our low-end product today, you may later
decide to upgrade to our more extensive product. Doing so will
cost you only the difference in price. Exceptions occur if the
original purchase is more than six months old, or if the products
are multi-user or network licenses in which additional users are
added. In the latter case, upgrade prices will often reflect only
the difference in prices, however, due to complex pricing schedules,
promotions, and other discounts, in some cases only a portion of the
original purchase price may be applied to the upgrade. In such cases,
we will make fair and generous account of prior purchases. It is
our policy to reward past business and to accommodate our customers'
changing needs in a way that maintains their confidence and loyalty.
We accept company purchase orders (net 30 day terms) for payments in
excess of $100. We require a hard copy of the purchase order, on
company letterhead and signed by an authorized agent of the company.
The PO can be mailed to our postal address, FAXed,
or scanned and e-mailed to us. We may request credit references to
complete the order. In some cases, we may determine that
pre-payment is required prior to shipment. Accounts more than 30 days
past due will be considered delinquent and may be subject to a late
fee of 2% of the unpaid balance per month.
Payment by Wire Transfer
We accept payment by wire transfer to our bank account. However, we
require that a service fee of $38 be added to the transfer in order
to compensate for fees we are charged.
Please contact us by email if you require bank information
to affect the transfer.